SHIPPING & RETURNS
Within Japan
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Japan orders will be processed and sent from our Sapporo studio within 3 - 5 business days of payment being received.
Items are sent with Japan Post and your order should arrive within 2 to 7 business days, unless otherwise advised.
Standard delivery, including tracking, is $5 per order, to anywhere in Japan.
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International Orders
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We currently ship internationally to selected countries including Australia, New Zealand, the UK, Canada and the USA, via Japan Post. International delivery costs will vary depending on the destination. and weight of your order. Please select your preferred shipping method, either Standard or EMS, and shipping will be automatically calculated at checkout.
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Import and duty taxes are not included in the item price or shipping costs and Secret Trove is not responsible for any additional charges incurred once your order arrives at its destination. Please check with your local custom's authority for any additional fees.
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Local Pick Up
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FREE local pickup is available from our Nishioka studio. Please contact us to arrange a suitable time.
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Returns And Exchange
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At Secret Trove our earrings are made and packaged with care, and we sell only quality goods. In the unlikely event that an item arrives damaged or broken, please contact us within seven days of receiving your goods to discuss options. We kindly ask that you choose your items carefully as we can not refund or exchange if you simply change your mind.
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Payment
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We accept credit cards, or PayPal. All item prices and postage costs are in Australia Dollars. If paying via credit card, please note that we do not store your personal credit card information. Your order will be processed once funds have cleared.
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